Privacy Policy

 

Last updated: September 30, 2026

InnoLED Canada respects your privacy. This policy explains what personal information we collect, why we collect it and what your rights are.

1. Person responsible for personal information

Our Privacy Officer oversees compliance with this policy. For any question or request:

• Email: innoledca@gmail.com

• Phone: 289-200-8116

• Address: 7420 Bathurst St., Unit 209, Thornhill, ON L4J 6X4

 

2. Information we collect

We collect only the information needed to respond to your request:

• Your contact details: name, business name, email and phone number.

• Your project details: type of business, address of the premises, window dimensions or photos.

• Your email, if you subscribe to our newsletter.

• Browsing data: IP address, device type and pages visited.

This information comes from you, through our website, through our ad forms on Facebook and Instagram, or when you write to us or call us.

 

3. Why we use it

• To respond to your request and prepare a quote.

• To plan and carry out the installation, and to provide after-sales service.

• To send you our newsletter, if you agreed to receive it.

• To measure how our ads perform and to improve our website.

We do not sell your personal information.

 

4. Consent

By filling out one of our forms, you agree that we may use your information for the purposes described above. You can withdraw your consent at any time by writing to us. Every newsletter includes an unsubscribe link.

 

5. Sharing with third parties

We share your information only with the service providers that help us run our business:

• Wix, which hosts our website and its forms.

• Meta Platforms, for ad forms on Facebook and Instagram.

• Google, for our email.

These providers may store your information outside Quebec and Canada, including in the United States.

 

6. Cookies

Our website uses cookies to make the site work, keep it secure and produce visit statistics. You can refuse or delete them in your browser settings.

 

7. Retention and security

We keep the information from a request for 24 months after our last exchange. Client files are kept for the duration of the business relationship, then for as long as the law requires. Only the people who need the information for their work have access to it, and we take reasonable measures to protect it.

 

8. Your rights

You can ask to see your information, have it corrected or have it deleted. Write to the person named in section 1; we will respond within 30 days.

If our answer does not satisfy you, you can contact the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

 

9. Changes

We may update this policy. The date of the last update appears at the top of the page.